Privacy Policy

Last Updated: June 16, 2025

Tikosocial ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our ticketing platform (the "Platform"). By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

1.Information We Collect

We collect information you provide directly to us and information automatically collected when you use the Platform. The types of information we may collect include:

a. Personal Information

• Account Information: When you create an account, we collect your name, email address, phone number, and payment information (e.g., credit card details or other payment method information).
• Event Purchases: When you purchase tickets, we collect details related to the transaction, such as event details, ticket types, and billing information.
• User Content: Information you provide when contacting customer support, submitting feedback, or participating in surveys, promotions, or contests.

b. Automatically Collected Information

• Usage Data: We collect information about your interactions with the Platform, such as pages visited, features used, and the time and date of your visits.
• Device Information: We collect details about the device you use to access the Platform, including IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, personalize content, and analyse trends. You can manage cookie preferences through your browser settings.

c. Information from Third Parties

We may receive information about you from third parties, such as event organizers, payment processors, or marketing partners, to facilitate ticket purchases or provide targeted promotions.

2. How We Use Your Information

We use your information to operate, improve, and personalize the Platform. Specific purposes include:

• Processing ticket purchases and delivering tickets.
• Managing your account and providing customer support.
• Sending transactional emails, such as order confirmations and event updates.
• Personalizing your experience, including recommending events based on your preferences.
• Analysing Platform usage to improve our services and user experience.
• Sending promotional communications, such as newsletters or event announcements (you may opt out at any time).
• Complying with legal obligations and preventing fraud or unauthorized access.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, or data analytics. These providers are contractually obligated to protect your information.
• With Event Organizers: We share relevant information (e.g., your name and contact details) with event organizers to facilitate event entry and communication.
• For Legal Purposes: We may disclose information to comply with legal obligations, respond to government requests, or protect our rights, property, or safety, or that of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information with third parties when you explicitly consent to such sharing.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.

5. Your Choices and Rights

You have certain rights and choices regarding your personal information:

• Access and Update: You can access and update your account information through your account settings.
• Opt-Out of Marketing: You can unsubscribe from promotional emails by clicking the "unsubscribe" link in those emails.
• Cookies: You can disable cookies through your browser settings, though this may affect Platform functionality.
• Data Rights: Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information, or to restrict or object to certain processing activities. To exercise these rights, contact us at info@tikosocial.com.
• Do Not Track: The Platform does not currently respond to "Do Not Track" signals.

6. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Children's Privacy

The Platform is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

Tikosocial may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Platform or through other communication channels. Your continued use of the Platform after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@tikosocial.com